Technical Support Intern - Bilingual in Chinese

Are You Ready to Go uP? 

• We are named in Top Workplaces NYC for 2024
• We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
• We were the finalist for Best ISO of the Year by ETA in 2024

Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You get on-the-job training to get you familiar with the industry and the role

Compensation: This is an unpaid internship. School credit can be offered if desired. Lunch and transportation allowance are provided.

Duration:  10-12 weeks, 20 hours/week or full time summer intern, starting from June 01 to August end.

Role Summary: This internship is designed for those who are hungry to learn about the merchant services industry and credit card terminals, where you can put theories learned at schools into real businesses, to further polish your technical skills.

The Technical Support Intern provides strong backup to the deployment team, to ensure the smooth daily operation and enhance the customer satisfaction.  

Learning Opportunities and Responsibilities:

• Understand the basic characteristics of various credit card processing devices to help maintain and improve inventory management.
• Become familiar with various device-related CRM systems and handle some simple device deployment requests.
• Learn the basic functions and operation of credit card processing devices to help complete some of the troubleshooting.
• Process client applications for different credit card processing services, and input client information by using the company client management system.
• Provide technical assistance and support for incoming queries and issues related to terminal hardware.

Qualifications:

• Current students pursuing Bachelor’s degree or Master’s degree.
• Proactive, can-do attitude, aiming for excellence.
• Excellent communication skills, with a desire to learn in an entrepreneurial and fast-paced environment.
• Able to take initiative to solve problems effectively.
• Self-motivated to learn new systems and installation of products.
• Able to accomplish tasks before deadlines and be detail-oriented.
• Able to work efficiently as part of a team and as an individual.
• Proficient with MS Excel and Word.
• Bilingual in Chinese required.

About uP:
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payment processing companies in the U.S. Nominated as the best ISO of 2024 by ETA, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution. 

 At Let’s Go uP, we are an equal employment opportunity employer. 

To learn more about us, please visit us at: https://letsgoup.com. 

Let's Go uP Together!